Privacy Policy

Account information: name, email, password (stored as a one-way hash, never in plain text), phone number if provided, and account role (customer, pro, or admin).

Job and property information: property addresses, job descriptions, budgets, preferred dates, and any photos or documents you upload (e.g. inspection reports, repair addenda).

Pro profile information: business name, bio, years of experience, service area, service categories, and hourly rate if provided.

Messages and reviews: messages sent between customers and pros through the platform, and reviews/ratings left after a completed job.

Payment information (pros only): subscription billing is handled entirely by Stripe. We never see or store your card number — Stripe gives us a customer/subscription reference only. We do not process or store any payment information for the repair job itself, since that payment happens directly between customer and pro, outside Repair Bee.

Usage information: standard web request data (IP address, browser, pages visited) collected automatically for security and troubleshooting.

• To operate the marketplace — matching job requests to pros by category and service area
• To let customers and pros communicate and exchange quotes
• To extract repair line items from uploaded documents using AI (see below)
• To bill pro subscriptions and send related receipts/notices
• To send transactional email notifications (new leads, messages, accepted quotes, billing issues)
• To maintain account security, prevent abuse, and enforce our Terms of Service

If you upload a repair-list document (like a home inspection report) to be analyzed, its contents are sent to Anthropic's Claude API to extract individual repair items and match them to service categories. This is a third-party AI service with its own processing of that content. Don't upload documents containing information you don't want processed by a third-party AI provider. AI-extracted results may be inaccurate — review them before submitting.

We share information in these situations, and no others:

• Other users, as needed to use the service — e.g. a pro sees the property address, job details, and any uploaded photos/documents for a request they're matched to; a customer sees a pro's public business profile and reviews.
• Service providers we use to run Repair Bee: Stripe (subscription billing), Vercel (hosting and file storage for uploaded photos/documents), Anthropic (AI document analysis), Resend (transactional email), and our authentication system. Each only receives what it needs to do its job.
• Legal requirements — if required to comply with a law, court order, or to protect the rights, safety, or property of Repair Bee or others.

We do not sell your personal information to third parties, and we don't use it for third-party advertising.

We keep account and job information for as long as your account is active, and for a reasonable period after to meet legal, accounting, or dispute-resolution needs. You can request deletion of your account at any time (see below).

You can review and update most of your account information directly from your dashboard. To request access to, correction of, or deletion of your personal information, email privacy@repairbee.com. If you're a California resident, you have rights under the CCPA to know what personal information we've collected about you and to request its deletion; contact us to exercise those rights.

Repair Bee uses a session cookie to keep you signed in. We don't use third-party advertising or tracking cookies.

We use reasonable technical and organizational measures to protect your information, including password hashing and encrypted connections. No method of transmission or storage is 100% secure, and we can't guarantee absolute security.

Repair Bee is not directed at, and we don't knowingly collect information from, anyone under 18.

We may update this policy from time to time. We'll update the "Last updated" date above when we do.

Questions about this policy or your data? Email privacy@repairbee.com.